COVID-19: Flexible cancellation terms

The spread of Coronavirus has captured news headlines worldwide and we know that it is very concerning for our community. We understand and share your concerns, especially as the situation is fluid and the news and advice changes constantly.

The travel industry has been hit heavily by recent events. We, the team at Icelandic Mountain Guides, Greenland Adventures and Arcanum are doing everything we can to make sure that we can continue to serve you with passion and professionalism. 

Future bookings 

In order to limit the uncertainty in planning your visit to Iceland and Greenland, we have temporarily reviewed our cancellation policy.

The following policy applies to bookings made after 12th of March 2020 until 15th of June
and is valid for departures from April 15h - September 30th, 2020:

  • No cancellation fee on Greenland tours until 4 weeks prior to departure.

Please note that all prices and purchases are in Icelandic Krona (ISK). Icelandic Mountain Guides and related operators (Arcanum/Greenland Adventures) can not be responsible for currency fluctuations and / or additional fees that might be applied such as bank transaction fees, credit card fees etc.

All purchases and refunds are processed in ISK, prices in other currencies that are visible on our websites are for reference only. Icelandic Mountain Guides can not be held liable for any losses due to fluctuations in currency exchange rates nor any third party transactions fees that may be charged at the time of purchase and/or refund.

  • Additional extras might be subject to change fee.

Existing bookings for summer departures in 2020

We expect our most of our summer departures to go as planned, at least those in late summer. Some have already been cancelled.
However, we understand that some of you might have concerns.
To buy time until we know how the situation will develope, we have prolonged the time we only keep 15% of the tour price. 
  • A fee of 15% of the price per person is non-refundable
  • 50 % of tour price is non-refunded if cancelled formally 4 weeks prior to departure
  • 75 % of tour price is non-refunded if cancelled formally 29 – 39 days prior to departure
  • 100 % of tour price is charged if cancelled formally within 15 days prior to departure
We assure you that we are doing our best to have an overview of the situation. We will continue to work closely with authorities in Greenland and we will keep you updated if anything changes.  Just like safety on our trips is our priority in normal times, this is too.

Information on the virus in Iceland

Information on the Corona Virus COVID-19 from the Directorate of Health Iceland

Information on the Corona Virus COVID-19 from the Ministry of Health Iceland

 

Information on the virus in Greenland

Visit Greenland announcement on COVID-19

Directorate of Health in Greenland, in Danish